StingRay firmware updates (excluding client application updates) are available free of charge to existing StingRay users holding a valid current Silver or Gold support and maintenance contract.
In order to run the latest update file, please ensure your StingRay holds a valid update licence. You can find out whether your StingRay's update licence is valid via the internal web browser interface. Please login as an IT administrator, go to 'Site Information' and check the 'Software Update Licence' date recorded at the bottom of the page:
StingRay Licence Information
If for any reason your software update licence expiration date is not valid, but you hold a valid Silver or Gold maintenance contract, please email the Pro2col customer service department customerservice (at) pro2col.com and we will issue a new update licence for install.
If you are unsure of exactly how to run your StingRay software licence or 3.0 update, please download the 'StingRay 3.0 Upgrade Process' guide for further details.
If you do not hold a valid support and maintenance contract or are on Bronze level, please contact the Pro2col sales department on 0333 123 1240 for firmware update pricing.
StingRay Firmware Update Files
Firmware Update 3.0.3 (46 MB)
Firmware Update 2.6.3 (21.75 MB)
Firmware Update 2.5.3 (10.81 MB)
Please Note: In order to benefit from the Quicksend delivery option available in StingRay Firmware version 2.6 and above, please ensure you download and run the latest version of StingRay's Mac Client Application below (3.0). If you are currently running 2.0.1 or 2.0.2, an update to 3.0 will not be chargeable. If you are currently running StingRay Client 1.2.1, please contact the Pro2col sales department on 0333 123 1240 for update pricing.
StingRay Client Applications
New - Macintosh Client 3.0 (14.75 MB)
Windows Client 1.2.0.8 (735 K)
Macintosh Client 1.2.1 (1.7 MB)
If you're unsure which StingRay Client you require, check out our FAQ here
