In order for us to help with your support enquiry, you must be covered by a valid StingRay Maintenance contract. There are four options available as listed below, if you wish to purchase a maintenance contract please call sales on +44 (0) 333 123 1240.
Support and Maintenance Contracts | Includes |
Basic Support | Telephone and Email Support
|
Bronze Support and Maintenance | Telephone and Email Support
|
Silver Support and Maintenance
| Telephone and Email Support
|
Gold Support and Maintenance
| Telephone and Email Support Remote desktop support and remote dial-in support Second StingRay on-site for failover purposes (warm swap only, must not be used in live production) All repairs to faulty hardware are inclusive Remote storage of settings Free firmware updates for 12 months |
* Customers with the older Bronze contracts that did not include firmware updates free of charge, will need to upgrade to the latest version before benefiting from free firmware upgrades.
** You must be running current firmware version to benefit from free firmware updates
On-site/remote maintenance contracts are available for the UK, Europe and the Rest of the World.
