• We’re here to help

    Our friendly and approachable team of StingRay specialists are always on hand to answer your questions. Please don't hesitate to give us a call or email us.
  • open panel

Support and Maintenance

Support is provided for Hermstedt StingRay users via email, phone, remote desktop and dial-in via SSH over ISDN or IP.  Support is only provided to customers with a valid, paid annual maintenance & support contract.

Please note that free technical support is not provided.

If you have a valid maintenance contract you, can contact our support department using the following details. Please ensure you have your support and maintenance contract number to hand.

 

Support and Maintenance Options

In order for us to help with your support enquiry, you must be covered by a valid StingRay Maintenance contract. There are four options available as listed below, if you wish to purchase a maintenance contract please call sales on +44 (0) 333 123 1240.

Gold Support & Maintenance

  • Telephone and Email Support
  • Remote desktop and remote dial-in support
  • Second StingRay on-site for failover purposes (must not be used in live production)
  • All repairs to faulty hardware are inclusive*
  • Remote storage of settings
  • Free firmware updates for 12 months

* Excluding parts if warrenty expired

Silver Support and Maintenance

  • Telephone and Email Support
  • Remote desktop and remote dial-in support
  • Advanced loan replacement for hardware problems
  • Remote storage of settings
  • Free firmware updates for 12 months**


 
 

Bronze Support and Maintenance

  • Telephone and Email Support
  • Remote desktop and remote dial-in support
  • Free firmware updates for 12 months*

Basic Support

  • Telephone and Email Support
  • Remote desktop and remote dial-in support


* Customers with the older Bronze contracts that did not include firmware updates free of charge, will need to upgrade to the latest version before benefiting from free firmware upgrades.

** You must be running current firmware version to benefit from free firmware updates

On-site/remote maintenance contracts are available for the UK, Europe and the Rest of the World.

© 2012 Hermstedt StingRay
Powered by Pro2col Ltd